Refund Policy
How refunds work for EcomOpti plans and projects.
1. Our commitment
We want you to feel confident starting with EcomOpti. Because our work is a service delivered over time, the terms below explain when and how refunds apply.
2. 14-day window
If you're not happy within the first 14 days of your plan, email us at contact@ecomopti.com and we'll refund the unused part of your first month, minus any one-time setup or onboarding fees and any third-party costs already spent on your behalf (such as ad spend or software).
3. Prepaid multi-month plans
For 3, 6 or 12-month plans paid up front, you can stop future work at any time. We'll refund the prepaid amount for full calendar months that haven't started yet, on a pro-rata basis. The current month, and any month where work has been delivered, aren't refundable.
4. What isn't refundable
- One-time setup, onboarding or audit fees once that work has begun.
- Third-party costs we pay on your behalf (ad spend, apps, subscriptions).
- Completed work, and any month where services were actively provided.
5. How to request a refund
Email contact@ecomopti.com with your order details and the reason for your request. We aim to reply within 3 business days and to process approved refunds within 5 to 10 business days, back to your original payment method.
6. Payment disputes
Please contact us before opening a payment dispute. We can almost always sort it out faster directly.
7. Contact
Questions about refunds? Email contact@ecomopti.com or call +1 (505) 528-8976.